After Sales

Urban Square provides After Sales support for all our projects, whether its supply only or supply and installation. Whether you require an urgent repair or further information on the system supplied we are happy to assist.

On occasion things don’t go to plan. Accidents happen and urgent repairs are required. As the company who originally installed the system we keep accurate records of the parts used and the type of glass provided. We can carry out the repair or pass this information on to others.

The majority of parts supplied are covered under UK or EU warranty with a minimum guarantee of 2 years. Accidental damage is not covered but this does not changes how we deal with a repair. We always try to resolve issues and repairs in the shortest time possible. If its for an off the shelf products such as a handle or handrail end cap its usually within 24-48hrs, if its for glass then it can be anything from  48hrs to 3 weeks depending on the type of glass supplied.

Comprehensive After-Sales Services

At Urban Square, our commitment to our clients extends well beyond the initial sale. We understand that ongoing support is essential to ensure the long-term satisfaction and performance of our products. Our comprehensive after-sales services are designed to provide you with the assistance you need to keep your installations in optimal condition. In this section, we will explore our after-sales offerings and how they can benefit your projects.

The Importance of After-Sales Support

Reliable after-sales support is crucial for maintaining the quality and functionality of your products. By providing prompt and effective assistance, we help you address any issues that may arise, ensuring that your installations continue to perform at their best. Our commitment to exceptional customer service ensures that you have the support you need throughout the lifecycle of your project.

Comprehensive After-Sales Offerings

We offer a range of after-sales services tailored to meet your specific needs, including:

  • Customer Support: Our dedicated customer support team is available to assist you with any inquiries or concerns you may have regarding our products. Whether you need help with installation, maintenance, or troubleshooting, we are here to help.

  • Maintenance Services: We provide routine maintenance services to keep your installations in top condition. Our team can assist with inspections, cleaning, and any necessary adjustments to ensure optimal performance.

  • Repair Services: If any issues arise with our products, our repair services are designed to address them quickly and efficiently. We offer expert assistance to ensure that your installations are restored to full functionality with minimal disruption.

  • Product Training: We offer training sessions for your team to ensure they are familiar with our products and their functionalities. This training can help improve efficiency and enhance the overall user experience.

  • Warranty Support: Our products come with warranty coverage, and our after-sales team is here to assist you with any warranty claims. We are committed to providing you with the best possible support should any issues arise within the warranty period.

Commitment to Customer Satisfaction

At Urban Square, we prioritise customer satisfaction and are dedicated to providing exceptional after-sales services. Our team is committed to ensuring that you have a positive experience with our products, and we continuously strive to improve our support offerings based on customer feedback.

Urban Square offers comprehensive after-sales services designed to enhance your experience with our products. With a focus on quality, responsiveness, and customer satisfaction, our team is here to support you at every stage of your project. Whether you are a homeowner, architect, or contractor, explore our after-sales services today to discover how we can help you maintain and maximise the value of your installations.