Technical
Support

Technical Support can be offered in a number of ways. In its most simple form we can verify the RAL colour specified for a chosen system or provide off the shelf product information for the parts and systems we provide.

In other forms, we use our expertise in determining the system, product or glass type to be used for a project, ensuring it meets with current building regulations and with the budget.

On a more complex nature we carry out structural surveys, utilising the services of a structural engineer to measure or determine the calculations for either an off the shelf system or bespoke solution to be specified to meet the on-site requirements such as load bearing or fire resistance.

Whatever you need we are happy to provide it. As experts we know everything there is to know about glass and the systems used to hold it. We don’t just work with glass, we are interested in it and are continually learning as the field of architectural glazing pushes the boundaries of where and how glass can be used in everyday construction.

Comprehensive Technical Support Services

At Urban Square, we understand that effective technical support is essential for the successful implementation and maintenance of our products. Our dedicated technical support team is here to provide you with the guidance and expertise needed to ensure that your installations operate smoothly and efficiently. In this section, we will explore our technical support offerings and how they can benefit your projects.

The Importance of Reliable Technical Support

Reliable technical support is crucial for addressing any challenges that may arise during installation or use of our products. By providing prompt and effective assistance, we help you minimise downtime, ensure optimal performance, and maintain the integrity of your installations. Our commitment to exceptional customer service ensures that you have the support you need throughout the lifecycle of your project.

Comprehensive Technical Support Offerings

We offer a range of technical support services tailored to meet your specific needs, including:

  • Installation Guidance: Our technical team provides detailed instructions and support during the installation process, ensuring that your products are fitted correctly and securely.

  • Troubleshooting Assistance: If you encounter any issues with our products, our support team is available to help diagnose and resolve the problem quickly, minimising disruption to your operations.

  • Product Training: We offer training sessions for your team to ensure they are familiar with our products and their functionalities. This training can help improve efficiency and enhance the overall user experience.

  • Maintenance Support: Our team provides guidance on best practices for maintaining your installations, ensuring they remain in optimal condition and function effectively over time.

  • Custom Solutions: If you have unique requirements or face specific challenges, our technical team can work with you to develop tailored solutions that meet your needs.

How to Access Technical Support

Accessing our technical support services is easy. Simply reach out to our dedicated support team via phone, email, or through our website. Our knowledgeable representatives are available to assist you and will work diligently to address your inquiries promptly.

Commitment to Customer Satisfaction

At Urban Square, we prioritise customer satisfaction and are dedicated to providing exceptional technical support. Our team is committed to ensuring that you have a positive experience with our products and services, and we continuously strive to improve our support offerings based on customer feedback.

Urban Square offers comprehensive technical support services designed to enhance your experience with our products. With a focus on quality, responsiveness, and customer satisfaction, our team is here to support you at every stage of your project. Whether you are an architect, contractor, or homeowner, explore our technical support services today to discover how we can help you achieve successful outcomes with your installations.